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Privacy Policy

HEAVEN Samui Privacy Policy

Last Updated: January 2025

Our Commitment to Privacy

HEAVEN Samui is committed to protecting your privacy in accordance with the Data Protection Act 1998. This privacy policy applies exclusively to www.heavensamui.com and outlines how we collect, use, and protect your personal information.

Information We Collect

We collect personal information that you provide to us, including but not limited to:

  • Names and contact details
  • Email addresses
  • Physical addresses
  • Booking and inquiry information

This information is primarily collected through email inquiries, booking forms, and customer communications.

How We Use Your Information

We use your personal information to:

  • Respond to your questions and inquiries
  • Process bookings and deliver our services
  • Improve our website functionality and user experience
  • Send booking confirmations and important updates
  • Provide customer support

We do not share your personal information with third parties without your explicit consent, except as required by law.

Security Measures

HEAVEN Samui employs leading technologies and encryption software to protect your personal information. We maintain strict security standards to prevent unauthorized access to your data. Only authorized employees who need to access personal data for legitimate business purposes can do so, and they are bound by strict confidentiality obligations.

Cookies

Our website uses first-party cookies and Google Analytics cookies to enhance site functionality and track usage patterns. These cookies:

  • DO NOT collect any personal user data
  • Help us understand how visitors use our website
  • Enable us to improve your browsing experience

You can disable cookies in your browser settings, though this may affect website functionality.

Your Rights

You have the right to:

  • Request a copy of your stored personal information at no charge
  • Request corrections to any inaccurate data we hold about you
  • Request deletion of your personal information
  • Opt-out of marketing communications

To exercise these rights, please contact us with proof of identity.

Contact Us

If you have any questions about our privacy policy or how we handle your personal information, please contact us:

Email: hello@heavensamui.com
Website: www.heavensamui.com

For additional information about data protection, you can visit The Information Commissioner's Office at ico.org.uk.